Coffeeok is one of Ukraine's leading online stores of coffee and related accessories. Launched in 2014, Coffeeok has grown from a small warehouse to a large supplier of coffee, tea, sweets, and coffee brewing equipment. They deliver more than 100 coffee-related brands throughout the country.
In addition to the online store, Coffeeok operates two stationary coffee shops in Kyiv, Ukraine.
Coffeeok contacted us about setting up online payment acceptance on their site. Their main goal was to provide a simple and intuitive checkout process to increase conversions and sales. As part of the request, the company wanted to build customer confidence in the security of paying online on their site.
Payment processing has many stumbling blocks, making ensuring a smooth customer’s payment journey troublesome. But we accepted the challenge.
Our payment team developed a white label hosted payment page (HPP) designed in accordance with the company’s brand book and the merchant’s individual preferences. Thus, we eliminated redirects to third-party sites and reduced the friction of making a payment. By displaying the company's corporate colours, logo, and contact information on the page, customers can be reassured that they are dealing with legitimate merchant and not fraudulent entities. This boosts their trust and confidence in paying online on Coffeeok’s site.
Now, when paying for orders online, customers see an appealing checkout page that complements the Coffeeok website’s design.
With our customised HPP and the absence of third-party redirections during checkout, Coffeeok increased customer retention and improved conversion rates.
Now the company is fully equipped for seamless online payment acceptance and can provide top-notch payment experience to their customers.
If you’re an e-commerce player and want to win customer loyalty with minimum effort, feel free to contact us. We’re fully equipped to boost your business success.