Soft decline recovery playbook: how to win back declined payments
A practical soft decline recovery playbook: diagnose decline codes, route smart retries, and recover declined payments without breaking network rules.
Alexandra Potapska
Alexandra leads Customer Success at Corefy, overseeing the full customer journey from onboarding and adoption to ongoing success management and technical support. With 7 years of experience in fintech and over 5 years in leadership positions, she specializes in building customer-centric processes, scaling service operations, and driving client retention and growth.
She holds a Master’s degree in Applied Mathematics, specializing in Data Analysis, from Kharkiv Polytechnic University.
Head of Customer Success at Corefy
4 articles
Alexandra leads Customer Success at Corefy, overseeing the full customer journey from onboarding and adoption to ongoing success management and technical support. With 7 years of experience in fintech and over 5 years in leadership positions, she specializes in building customer-centric processes, scaling service operations, and driving client retention and growth.
She holds a Master’s degree in Applied Mathematics, specializing in Data Analysis, from Kharkiv Polytechnic University.
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