Sticking with a payment provider that no longer fulfils your business needs is a really bad idea. Still, many businesses are reluctant to switch from the mediocre payment solution they use due to the lack of information about how it happens and the deemed complexity of the change process.
In today’s article, we’ll learn what makes businesses migrate from one payment provider to another and how they do it.
The most common reasons to change a payment provider
Among the primary reasons for changing providers, most business owners name high fees and lack of technology. Besides, they may need more processing capabilities, better tools, new services, features, and payment methods for further growth. If the current solution is unable to provide it, there's a need to switch.
Sometimes, businesses just outgrow their payment partners, and what worked well for them earlier becomes insufficient. Put poor support and expensiveness on top of that, and you end up searching for ways to switch payment vendors.
How to switch from one payment provider to another
In general, there are two approaches to changing a payment provider:
- Integrating a new gateway without transferring customer data from the current provider. This approach won’t work for you if you have a subscription-based business model or have had a “Remember me” checkbox on your previous checkout page. That’s because you’ll lose all the tokenised payment details of your customers. If the issues mentioned above aren’t about your business, most likely, you can just go with this option. However, it is basically starting with a new gateway from scratch, not a provider migration. We have the flow described in one of our previous articles.
- Integrating a new gateway and migrating the data from the previous payment processor to the new solution. It can involve moving customer billing information, card details, tokens, and transaction history. Let’s learn how it happens!
Migrating to the new payment provider explained
First, you should get a merchant account, build an integration with a new payment provider, and set up a new checkout solution. Since it’s not your first payment processor, we believe you know the process well.
We have good news for you: most of the migration process hassles will be handled by your payment providers, both current and new. So, once you’ve chosen the new payment processor that is a better match for you, tell them you’d like to migrate your payment traffic to their solution and inform the representatives of your current payment gateway about it. Simply speaking, initiate the change process.
Both gateways should be PCI DSS-compliant to ensure the safe migration of sensitive data.
The following steps depend on many factors, from the transaction types you’ve had to the payment providers’ approach. For example, some payment processors do not support payment history migration, and when you decide to change the gateway, you can only export and store the logs on your side.
Usually, you’ll have to request your past provider to export all your customers’ card details, including expiry dates, and provide this data to the new partner. Most merchant services providers prefer the .csv format, but check their documentation to ensure. The payment providers will make an agreement for the exchange of data. As for tokens, you’ll have to undergo a complex procedure of card tokens mapping, reassociating cards to the newly-generated tokens.
The provider you’re moving from may charge an export fee, early contract termination fee, etc., and the provider you’re starting with may charge a migration fee along with a setup fee. Check the pricing for these services in advance. Moreover, the solution change is usually a lengthy process, taking from a few days to several weeks.
That’s it, basically. After all these steps, you’re up and running with a new provider and all your data. You may even feel some sort of relief from making the change. Some say this feeling resembles how a girl with a slick post-breakup haircut feels.
Changing providers step-by-step
- Get a merchant account, integrate a new payment provider, and set up a new checkout.
- Inform the current and the new solution representatives that you want to change a provider.
- Request your past provider to export all your customers’ card details, including expiry dates, and provide this data to the new partner.
- The payment providers will perform the exchange of data.
- You'll have to undergo card token mapping, but there's a chance your provider wouldn’t leave you alone with it and handle it themselves.
How to make provider migration painless
You can take the pain out of provider migration by working with Corefy.
Our payment orchestration platform has 250+ ready-made integrations with payment providers and acquirers worldwide. When our clients want to switch payment providers, they don’t need to deal with integrations and data transferring. All they have to do is to set up a new provider account by just entering credentials and making a few clicks. As simple as that!
Besides, our platform allows not just switching but working with multiple providers simultaneously. It’s an excellent opportunity to benefit from the capabilities of several payment solutions. You can use our smart routing engine to distribute your payment traffic across merchant services providers in a desirable way to reach your business goals: lowering fees, increasing conversion rates, mitigating risks, etc.
Get in touch with us to learn more about how you can benefit from simplified provider migration or a multi-provider setup. Our experts are always there to lend a helping hand and equip you for success.