Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments. Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we've implemented over 400 different payment methods and cater to clients worldwide. With a team exceeding 100 experts, we are dedicated to crafting high-load Ukrainian Fintech products. It's challenging, motivating, and full of drive. We aspire to implement cutting-edge technologies and set trends in our industry. Our goal is to become the number one payment orchestration platform in the global market. We’re looking for a Customer Success Manager who is passionate about ensuring client success and fostering long-term relationships.

This is important to us:

• 2+ years in a customer-facing role (Customer Success, Customer Support, or Account Manager);
• 1+ year of experience in the Fintech/PayTech industry;
• Proven experience working with B2B clients;
• Strong decision-making and prioritization skills, even in high-pressure situations;
• Analytical mindset with a passion for data-driven problem-solving;
• Exceptional communication skills for effective collaboration with internal and external stakeholders;
• High energy, self-motivation, and excellent organizational skills;
• Experience with CRM systems, task management tools, and spreadsheets;
• Upper-Intermediate level of English.

Will be plus:

• Knowledge of German, French, or Spanish (Upper-Intermediate level);
• Familiarity with API documentation;
• Experience working with APAC clients or in the High-Risk industry;
• A technical mindset to effectively understand and communicate product features.

What you will do:

• Communicate regularly with customers to understand their needs and challenges;
• Analyzing customer experience, product issues, and requests;
• Screen and prioritize customer requests;
• Creation and prioritization of customer tasks in internal systems according to the types of customer requests;
• Managing customer tasks across the company’s functions;
• Keeping customers up-to-date and satisfied with current tasks;
• Increasing product usage through upselling and cross-selling;
• Reviewing customer complaints and concerns to improve the customer experience;
• Collaborate with teams across the company (e.g., product, integration, development) to ensure a seamless customer experience;
• Managing account retention and renewal, and informing customers about new features and functionalities.

What we propose:

Career and growth matches:

• Get fair timely compensation for your work and tax compensation;
• Enhance your hard skills working with a Ukrainian high-load PayTech product;
  Your professional goals and ambitions will find ample opportunities for growth within the company.;
• The "open door" policy - direct communication with C-level management;
• Corefy Academy: boost your skills in the Fintech industry through hands-on experience;
• Compensation for external education to apply acquired knowledge in working on our product.

Work environment:

• 8-hour workday in-house or remote with the possibility to adjust working hours to fit your needs. 20 days of vacation and 10 days of sick leave;
• Corporate events and important dates - we celebrate together, and you can even invite your friends to the office;
• Corporate psychologist, we care your wellbeing;
• Breakfast days in the office and everything necessary for productive work. We have a generator, uninterrupted Internet, and a choice of tech equipment - Windows or MacOS.