Customer Success Manager

Full-time Ukraine, Europe

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments. Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we've implemented over 400 different payment methods and cater to clients worldwide. With a team exceeding 100 experts, we are dedicated to crafting high-load Ukrainian Fintech products. It's challenging, motivating, and full of drive. We aspire to implement cutting-edge technologies and set trends in our industry. Our goal is to become the number one payment orchestration platform in the global market. We are looking for a Customer Success Manager who is deeply committed to customer success, not just satisfaction.

This is important to us:

  • At least 2+ years of experience in a customer-facing role, such as Customer Success, Customer Support, or Account Manager;
  • 1+ year of experience in the Fintech/PayTech industry;
  • Experience in prioritizing, making decisions, and performing effectively in high-pressure situations;
  • An analytical mind, a fondness for data, and strong problem-solving skills;
  • Advanced confident interpersonal communication skills: ability to communicate and collaborate effectively with a variety of internal and external stakeholders;
  • High energy, self-motivated, self-organized;
  • Solid experience with CRM, Task management software, and spreadsheets;
  • Upper-Intermediate/Advanced level of English.

Will be plus:

  • Upper-Intermediate level of German/French/Spanish;
  • Work experience with customers from Asia-Pacific (APAC) is a Plus;
  • Work experience with customers in the High risk industry;
  • Technical mindset, which refers to the use of a product or service.

What you will do:

  • Explore customer business needs and be able to align them to product functionality to drive key customer outcomes;
  • Understand and articulate key industry and product best practices;
  • Planning: estimate the efforts for project delivery, plan and schedule all required activities to meet the client’s business goal;
  • Stakeholders management: manage communication and expectations of all project stakeholders;
  • Become an expert in Product and educate customers on the use and benefits of our products;
  • Setting up additional product configurations for customers, testing, and transfer of functionality to the client;
  • Manage account retention and renewal, and inform customers about new features and functionalities;
  • Increase product usage by making up-sales and cross-sales;
  • Review customer complaints and concerns and improve the customer experience;
  • Collaborate with other teams, including product development, to ensure a seamless experience for clients;
  • Work with agreements.

What we propose:

Career and growth matches:

  • Get fair timely compensation for your hard work and tax compensation;
  • Enhance your hard skills working with a Ukrainian high-load PayTech product;
    Your professional goals and ambitions will find ample opportunities for growth within the company.;
  • The "open door" policy - direct communication with C-level management;
  • Corefy Academy: boost your skills in the Fintech industry through hands-on experience;
  • Compensation for external education to apply acquired knowledge in working on our product.

Work environment:

  • 8-hour workday in-house or remote with the possibility to adjust working hours to fit your needs. 20 days of vacation and 10 days of sick leave;
  • Corporate events and important dates - we celebrate together, and you can even invite your friends to the office;
  • Corporate psychologist, we care your wellbeing;
  • Breakfast days in the office and everything necessary for productive work. We have a generator, uninterrupted Internet, and a choice of tech equipment - Windows or MacOS.

Application form

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Thank you for applying!

We will definitely review it and let you know about the result.