Corefy is a UK-based fintech company that develops and promotes a feature-rich payment management platform for online businesses and financial institutions. We integrate payment providers and acquirers around the world to create a single interface for controlling and managing cash flow. Corefy provides support for almost all online payment and payout methods.

We are looking for a responsible Customer Support Specialist to strengthen our support team and maintain a high level of satisfaction with technical support.

This is important to us:

• 1+ year of experience as a Customer Support Specialist;
• Ability to prioritize tasks based on urgency and importance;
• Motivation to learn new skills and technologies;
• Great interpersonal, communication skills and problem-solving skills;
• Good understanding of web Services, API integration;
• Experience working with logs;
• Understanding of PostgreSQL/MySQL or other database systems;
• Experience with Jira (or with a similar Ticket System);
• Intermediate level of English or higher.

Will be an advantage:

• Familiarity with the payment industry;
• Knowledge of some programming language (backend);
• Testing experience;
• QA courses.

What you will do:

• Respond to customer queries in a timely and accurate way, tickets or chat;
• Identify customer needs and help customers use specific features;
• Escalate feature requests and share effective workarounds to Lead Customer Support and Customer Success Managers;
• Escalate atypical technical issues to other levels of problem-solving (Developers/DevOps/QA);
• Consulting and helping clients on the technical capabilities of our product;
• Testing technical issues that our clients may encounter;
• Monitoring of graphs and alerts, which indicate the stability of product traffic;
• Incident Management (monitoring, reporting, resolving).

Hiring stages: Intro with a HR, Interview with a hiring manager, Interview with a Head of Department, Final call.

What we propose:

• Opportunity to attend personal training courses, conferences, seminars;
• Special gifts for significant life events such as weddings and childbirth;
• Engaging team building activities and themed corporate parties.;
• Team building and themed corporate parties;
• 20 days paid of vacation and 10 sick leaves;
• Open communication with the CEO, CTO, CBDO and COO directly;
• Flexible working hours, ability to work remotely;
• A comfortable coworking space equipped with modern technology;
• Regular salary & performance reviews;
• Snacks, breakfasts in the office.

If you are ready to make a significant impact and develop together with our team, feel free to apply!