image Customer/Technical Support Specialist

Full-time Ukraine, Europe

Corefy is a UK-based fintech company that develops and promotes a feature-rich payment management platform for online businesses and financial institutions. We integrate payment providers and acquirers around the world to create a single interface for controlling and managing cash flow. Corefy provides support for almost all online payment and payout methods.

We are looking for a responsible Customer Support Specialist to strengthen our support team and maintain a high level of satisfaction with technical support.

This is important to us:

  • 1+ year of experience as a Customer Support Specialist;
  • Ability to prioritize tasks based on urgency and importance;
  • Motivation to learn new skills and technologies;
  • Great interpersonal, communication skills and problem-solving skills;
  • Good understanding of web Services, API integration;
  • Experience working with logs;
  • Understanding of PostgreSQL/MySQL or other database systems;
  • Experience with Jira (or with a similar Ticket System);
  • Intermediate level of English or higher.

Will be an advantage:

  • Familiarity with the payment industry;
  • Knowledge of some programming language (backend);
  • Testing experience;
  • QA courses.

What you will do:

  • Respond to customer queries in a timely and accurate way, tickets or chat;
  • Identify customer needs and help customers use specific features;
  • Escalate feature requests and share effective workarounds to Lead Customer Support and Customer Success Managers;
  • Escalate atypical technical issues to other levels of problem-solving (Developers/DevOps/QA);
  • Consulting and helping clients on the technical capabilities of our product;
  • Testing technical issues that our clients may encounter;
  • Monitoring of graphs and alerts, which indicate the stability of product traffic;
  • Incident Management (monitoring, reporting, resolving).

Hiring stages: Intro with a HR, Interview with a hiring manager, Interview with a Head of Department, Final call.

What we propose:

  • Opportunity to attend personal training courses, conferences, seminars;
  • Special gifts for significant life events such as weddings and childbirth;
  • Engaging team building activities and themed corporate parties.;
  • Team building and themed corporate parties;
  • 20 days paid of vacation and 10 sick leaves;
  • Open communication with the CEO, CTO, CBDO and COO directly;
  • Flexible working hours, ability to work remotely;
  • A comfortable coworking space equipped with modern technology;
  • Regular salary & performance reviews;
  • Snacks, breakfasts in the office.

If you are ready to make a significant impact and develop together with our team, feel free to apply!

Application form

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Thank you for applying!

We will definitely review it and let you know about the result.