Corefy is a one-stop, feature-rich payment platform for online businesses and financial institutions. We integrate providers and acquirers around the world to create a single interface for monitoring and managing cash flows. We are an IT company with an R&D office in Kyiv. The team consists of 80+ people. The CEO of the company has participated in such projects as Webmoney, Interkassa, RBKMoney, etc. Our team is looking for Account manager.

Requirements

• Bachelor's degree in a relevant field is highly preferred;
• 1+ years of experience in a customer-facing role, such as Customer Success, Customer Support, or Account Management;
• Solid experience with CRM, Task management software, and spreadsheets;
• Experience working with senior and executive level customer contacts;
• Excellent multitasking and project management skills;
• Upper Intermediate level of English.

Responsibilities

• Become an expert in Product and educate customers on the use and benefits of our products
• Work with customers to ensure they went live and are using Product effectively and finding value in our services
• Setting up product configurations for customers, testing and transfer of functionality to the client
• Be a customer advocate while processing customer requests and feedback and reporting requests to Product Management and Development
• Make sure all deliverables arrive in good order, on time, and fulfill customers' requirements.
• Manage account retention and renewal, inform customers about new features and functionalities
• Increase product adoption and usage by making up-sales and cross-sales
• Work closely with Sales, Support, Product, and Technical teams to align the company's efforts into exceptional customer service.
• Maintenance of relevant CRM system and keeping all customer relations well documented and up-to-date

We offer

• Once a month we have a demo day, where each team, each direction and each department shares with the whole company the successes, tasks, news of the month, as well as tells how we are moving according to the planned strategy and plans for the future.
• In our team, the new colleague, regardless of the level of skills, is necessarily steeply progressing in a variety of ways.
• Professional growth.
• The company has a financial manager and an accountant who help with all financial issues and record keeping.
• Friendly team with love for memes.
• Specialists from different departments take part in large-scale conferences and meetings in different parts of the world. The company also accompanies its employees and helps with travel, accommodation, meals and other expenses.
• Each employee can easily communicate with the CEO, СТО, CОО, CBDO.
• Corefy is always happy with new ideas and wishes, even the craziest, ready to discuss and engage in brainstorming.
• Do you want more challenges and growth? The company will help financially with partial payment for trainings and courses in your specialization.
• Hardcore projects and tasks.
• Flexible 8-hour work schedule (start of the working day from 8:00 to 11:00).
• Paid leave of 20 working days and 10 sick leave.