Customer Success Managers are the bridge between the company and the customer. We are a strategic and supportive partner for our customers at every stage of our cooperation. We`re focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues, and doing upsells and renewals.

Requirements:

• Deeply committed to customer success - not just satisfaction.
• 2+ years of experience in a customer-facing role, such as Customer Success, Customer Support, or Account Management.
• Experience in prioritizing, making decisions, and performing effectively in high-pressure situations, including managing a multitude of competing priorities.
• 1+ Experience in the Fintech industry.
• High energy, self-motivated, and self-organized.
• Strong verbal and written communication skills.
• An analytical mind, a fondness for data, and strong problem-solving skills.
• Upper-Intermediate/Advanced level of English.
• Excellent listening, negotiation, and presentation abilities.
• Technical skills are a plus as they relate to the use of the product or service.

Duties:

• Planning: estimate the efforts for project delivery, plan and schedule all required activities to meet the client’s business goal.
• Stakeholders management: manage communication and expectations of all project stakeholders.
• Become an expert in Product and educate customers on the use and benefits of our products.
• Setting up additional product configurations for customers, testing, and transfer of functionality to the client.
• Manage account retention and renewal, and inform customers about new features and functionalities.
• Work with agreements.
• Work closely with Onboarding, Support, Product, Integrations, and Technical teams to align the company’s efforts with exceptional customer service.
• Perform internal KPI.
• Regularly make calls with customers - weekly, monthly, quartal.
• Conduct regular customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.

We offer

• Comfortable green office with panoramic terrace overlooking Kiev
• Convenient office location 5 minutes from the metro Polytechnic Institute
• A friendly open team, each employee can easily communicate with C-level directly
• Professional growth, trainings and courses in your specialization.
• Specialists from different departments take part in large-scale conferences and meetings in different parts of the world. The company also accompanies its employees and helps with travel, accommodation, meals and other expenses.
• Corefy is always happy with new ideas and wishes, even the craziest, ready to discuss and brainstorm.
• Decent and timely payment
• Hardcore projects and tasks
• Flexible 8-hour work schedule (start of the working day from 8:00 to 11:00)
• Paid leave 20 working days and sick leave
• Daily serving of vitamins from fresh fruit
• Friday evenings will delight fans of board games, nintendo and playstation with a cool atmosphere, as well as cool get-togethers in good company.
• Summer is a particularly pleasant season for us - because we have a whole roof at our disposal: we organize picnics, barbecue parties with lights, music and a romantic atmosphere.
• Corporate parties, holidays, nature trips: rafting, paintball, etc.