Technical Support engineer

Corefy.io is a technical payment hub for online businesses and payment institutions. Our hub provides the feature-rich functionality to connect and manage payment services, initiate and process transactions, collect and analyse payment data, and many more. Corefy.io is an IT product company with the main development office in Kiev. We are over 4 years old, there are 50 people in our team. We are looking for a Technical Support engineer, who will help us to provide technical assistance to our customers.

Requirements

• Ability to prioritize tasks based on urgency and importance.
• Motivation to learn new skills and technologies.
• Good understanding of web Services, API integration.
• Understanding of PostgreSQL/MySQL or other database systems.
• Good time-management skills Great interpersonal and communication skills.
• Technical education (desired).

Responsibilities

• Evaluate and prioritize customer support cases.
• Communicate and solve customers’ problems regarding the platform issues.
• Work with all internal groups, including account managers, sales, engineering, product management.
• Prepare accurate and timely reports.

Work conditions

• Cozy office (near KPI metro station)
• Professional growth.
• A cool team.
• Challenging projects and tasks.
• Good and timely salary.
• Flexible 8-hour schedule.
• Unlimited Coffee Respawn!