icon Technical Support engineer

Full-timeKyiv, Ukraine

Corefy is a technical payment hub for online businesses and payment institutions. Our hub provides the feature-rich functionality to connect and manage payment services, initiate and process transactions, collect and analyse payment data, and many more. Corefy is an IT product company with the main development office in Kiev. We are over 4 years old, there are 50 people in our team. We are looking for a Technical Support engineer, who will help us to provide technical assistance to our customers.

Requirements

  • Ability to prioritize tasks based on urgency and importance.
  • Motivation to learn new skills and technologies.
  • Good understanding of web Services, API integration.
  • Understanding of PostgreSQL/MySQL or other database systems.
  • Good time-management skills Great interpersonal and communication skills.
  • Technical education (desired).

Responsibilities

  • Evaluate and prioritize customer support cases.
  • Communicate and solve customers’ problems regarding the platform issues.
  • Work with all internal groups, including account managers, sales, engineering, product management.
  • Prepare accurate and timely reports.

Work conditions

  • Competitive timely salary.
  • Variety of tasks to grow professionally, guidance and resources for self-learning, supporting colleagues.
  • The ability to start your work day anywhere between 8-11 am.
  • Paid vacation of 20 working days and sick leave.
  • Comfy green office with unlimited coffee and panoramic terrace overlooking Kyiv open for you and your friends 24/7.
  • Convenient location of the office (close to Politekhnichnyi Instytut metro station).
  • No dress code and minimum viable bureaucracy.
  • Friendly, meme-loving, and highly professional team.
  • Corporate parties, events, celebrations.
  • Language classes in the office (we learn Spanish).

Application form

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