Corefy is a one-stop, feature-rich payment platform for online businesses and financial institutions. We integrate providers and acquirers around the world to create a single interface for monitoring and managing cash flows. We are an IT grocery company with an R&D office in Kyiv. The team consists of 80+ people. The CEO of the company has participated in such projects as Webmoney, Interkassa, RBKMoney, etc. The total experience of the team in the FinTech area is 25+ years. Our team is looking for Technical Support.

Requirements

• Bachelor's degree in Computer Science, Engineering or relevant field.
• Experience as a customer support specialist or a similar position of 1 year.
• Understanding how API technologies work.
• Practical experience with the Postman will be a plus.
• Experience in searching for product problems with the help of logs.
• Practical experience with Kibana.
• Ability to prioritize tasks on the basis of the term and importance.
• Experience working with databases.
• Understanding of SQL. Practical experience with MySQL/PhpStorm.
• Intermediate level of English language (obligatory).
• Ability to prioritize tasks on the basis of the terminology and importance.
• Experience with Jira, Ticket System

Responsibilities

• Respond to customer inquiries in a timely and accurate manner, by email or chat
• Identify customer needs and help them use specific features
• Distribute feature requests and share effective workarounds for leading customer support and customer success managers
• Refer atypical technical issues to technical support
• Analyze and report product malfunctions / failures to technical support
• Update our internal databases with information on technical issues and useful discussions with customers
• Contact customers to make sure their requests are resolved

It will be +

• Knowing our industry is a plus
• QA courses
• Experience in monitoring product processes using Grafana/Tableau

We offer

• Once a month we have a demo day, where each team, each direction and each department shares with the whole company the successes, tasks, news of the month, as well as tells how we are moving according to the planned strategy and plans for the future.
• In our team, the new colleague, regardless of the level of skills, is necessarily steeply progressing in a variety of ways.
• Professional growth.
• The company has a financial manager and an accountant who help with all financial issues and record keeping.
• Friendly team with love for memes.
• Specialists from different departments take part in large-scale conferences and meetings in different parts of the world. The company also accompanies its employees and helps with travel, accommodation, meals and other expenses.
• Each employee can easily communicate with the CEO, СТО, CОО, CBDO.
• Corefy is always happy with new ideas and wishes, even the craziest, ready to discuss and engage in brainstorming.
• Do you want more challenges and growth? The company will help financially with partial payment for trainings and courses in your specialization.
• Hardcore projects and tasks.
• Flexible 8-hour work schedule (start of the working day from 8:00 to 11:00).
• Paid leave of 20 working days and 10 sick leave.