icon Customer Support

Full-timeKyiv, Ukraine

Corefy is an IT product company with the main development office in Kiev. We are over 4 years old. The CEO of the company has participated in such companies as Webmoney, Interkassa, RBKMoney, etc. We are looking for a Customer Support engineer, who will help us to provide technical assistance to our customers.

Requirements

— Ability to prioritize tasks based on urgency and importance.
— Motivation to learn new skills and technologies.
— Good understanding of web Services, API integration.
— Understanding of PostgreSQL/MySQL or other database systems.
— Good time-management skills Great interpersonal and communication skills.
— Technical education (desired).

Responsibilities

— Handling technical inquiries from customers.
— Evaluate and prioritize customer support cases.
— Communicate and solve customers’ problems regarding the platform issues.
— Work with all internal groups, including account managers, sales, engineering, product management.
— Prepare accurate and timely reports.

Work conditions

— Competitive timely salary.
— Variety of tasks to grow professionally, guidance and resources for self-learning, supporting colleagues.
— The ability to start your work day anywhere between 8-11 am.
— Paid vacation of 20 working days and sick leave.
— Comfy green office with unlimited coffee and panoramic terrace overlooking Kyiv open for you and your friends 24/7.
— Convenient location of the office (close to Politekhnichnyi Instytut metro station).
— No dress code and minimum viable bureaucracy.
— Friendly, meme-loving, and highly professional team.
— Corporate parties, events, celebrations.
— Language classes in the office (we learn English and Spanish).

Application form

    Enter correct first name
    Enter correct last name
    US
    Enter correct phone
    Enter correct email, e.g.: [email protected]
    Choose file please

    Routes to explore more