Client Success Manager

Full-timeManila, the Philippines


Founded in 2016, Corefy is one of the leading payment orchestration platforms in the world. It is a software vendor that offers an online payment platform for online businesses and payment institutions. The platform’s gateway connects businesses with more than 120 payment providers and acquirers globally. The number of connections is constantly growing, aimed to become the most connected provider in the world. Corefy has successfully processed over 100 million transactions last year and expects a quarter billion transactions in the current year. Headquartered in London, the UK, with offices in Kyiv, Ukraine and Manila, the Philippines Corefy has a diverse and expert staff and a highly engaged and supportive board of directors.

Position Overview

We are hiring a qualified Client Success Manager Manager to join our team. You will provide accurate technical customer service before and after the point of sale, ensuring customer satisfaction. You should be results-driven and able to plan and execute strategies to achieve your goals. Ultimately, you should provide technical product knowledge and business knowledge to support the sales process while developing good customer relationships.

Responsibilities

  • Develop in-depth knowledge of company products and provide support for B2B sales, support pre-sales and post-sales processes.
  • Basic information technology background is required.
  • Advocate internally on behalf of the client to ensure their needs are understood.
  • Engage with prospective customers (from engineers to executives) to understand their business requirements and unique workflows.
  • Collaborate with sales managers, product and technical specialists in creating and executing an overall account onboarding plan.
  • Assess technical requirements and coordinate with technical specialists to address customer needs.
  • Build and maintain long-term relationships with client decision-makers and end-users, their payment providers and acquirers.
  • Analyse clients’ needs and suggest settings or features that meet their requirements.
  • Collaborate to win new business and increase sales.

Requirements

  • Proven work experience as a Technical Account Manager, Implementation Manager, or relevant role.
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation.
  • Solid experience with CRM software, G-Suite, MS Office, or Office 365, ticketing systems (Jira, Zendesk, etc.).
  • Ability to contribute to a positive team environment and proactively help team members to meet and exceed team SLAs, quality standards, and goals.
  • Review client feedback, investigate possible product issues and work with different team members to resolve them.
  • Excellent listening, negotiation, and presentation abilities.
  • Strong verbal and written communication skills.
  • BA/BS degree in Business Administration, Sales or relevant field a plus.

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